After-Sales Service by Vajeh Machine Zagros

On-Site Repair Services

In line with providing distinguished technical services, Vajeh Machine Zagros offers a specialized technical team that, upon customer request, deploys within 48 hours, even in the most remote areas of the country.

The company leverages a wide network of agents and mobile technical teams to provide diverse services across Iran. These services include the use of specialized vehicles equipped with repair tools, experienced and trained technicians for diagnostics and specialized repairs, remote technical support by experts, periodic services following the manufacturer’s guidelines, preventive maintenance (PM), and on-site issue resolution for customers. Additionally, real-time monitoring of mobile teams using GPS ensures timely and high-quality service delivery throughout the country.

Central Specialized Workshop

The service department policy of Vajeh Machine Zagros emphasizes providing warranty services and repairs using original parts and in accordance with the manufacturer’s guidelines and standards. This approach ensures the proper functioning of machinery and increases reliability.

In this regard, Vajeh Machine Zagros attracts experienced technicians and equips the workshop with standard facilities to deliver services in the best possible way. Some of these facilities include:

• A fully covered repair workshop area of over 800 square meters
• Equipped with complete equipment for PM services and specialized tools as needed.

Training Unit

The training unit of Vajeh Machine Zagros utilizes the latest educational methods and support tools such as pumps, engines, and control valves to enhance the technical knowledge of staff and customers regarding the products covered by its services. This unit conducts training courses in areas such as operations, servicing, and maintenance, contributing to the extended lifespan and increased efficiency of machinery, while reducing maintenance costs. Additionally, courses are designed to provide hands-on experience with various systems and troubleshooting techniques.

Structured training for personnel, the creation of technical manuals in Persian, training for authorized service technicians, providing educational consultations, customer training (on-site at the device), and updating and enhancing support equipment.